In implementation of the directives and instructions of Engineer Hazem Al-Ashmouni, Governor of Al-Sharkia, regarding the necessity of continuous and effective communication with citizens and resolving their complaints through all means, which are received through the unified government complaints system, social media, WhatsApp, and websites, in addition to field follow-up, engaging with citizens, listening to their problems, and working to resolve them.

The director of the electronic portal and the government complaints system immediately contacted the head of Al-Husayniya Center, who then contacted Al-Sharkia Electricity Company to expedite the necessary action. The company reported that the wiring had been replaced and the cause of the complaint resolved.

The residents expressed their satisfaction with the swift and immediate response to the problem and thanked Governor of Al-Sharkia and the relevant authorities.