Responding to citizens' complaints – Al-Sharkia Governorate

In implementation of the directives and instructions of Engineer Hazem Al-Ashmouni, Governor of Al-Sharkia, regarding the necessity of continuous and effective communication with citizens and resolving their complaints through all means, which are received through the unified government complaints system, social media, WhatsApp, and websites, in addition to field follow-up, engaging with citizens, listening to their problems, and working to resolve them.

The director of the electronic portal immediately contacted the head of the Al-Hussaynia City Council in Al-Sharkia Governorate to expedite the necessary action, replace the pole, and ensure the problem was resolved to protect the lives of citizens.

The residents expressed their happiness at the quick and immediate response to solve the problem and thanked Governor of Al-Sharkia and the concerned authorities.