In implementation of the directives and instructions of Eng. Hazem El-Ashmounyi, Governor of Sharkia, on the necessity of permanent and effective communication with citizens and resolving their complaints in all ways that are received through the Unified Government Complaints System, social media, WhatsApp and websites, in addition to field follow-up and engagement with citizens and listening to their problems and working to solve them. To preserve the lives of citizens, the director of the electronic portal of the Unified Government Complaints System in Sharkia responded to the complaint monitored via Facebook (face book) to the Unified Complaints System in Sharkia, in which the residents of Al-Kabir Street in Al-Salam neighborhood in Kafr Saqr Center and City are affected by the spread and accumulation of garbage, which poses a major threat to citizens. Immediately, the director of the electronic portal contacted the presidency of Kafr Saqr Center and City to quickly resolve the complaint, and immediately the presidency of the center reported that immediately after receiving the complaint, the cleaning officials went to the place of the complaint and removed the garbage accumulations and did what was necessary to preserve the lives of citizens. The head of the center also stressed the continuation of passing through all garbage collection points in the city through two shifts, morning and evening, daily and evacuating the garbage inside the city and transporting it to the main landfill in the city of Ibrahimia. The residents expressed their happiness with the quick and immediate response to solve the problem and thanked the governor of Sharkia and the concerned authorities.