In implementation of the directives and instructions of Eng. Hazem El-Ashmouny, Governor of Sharkia, on the necessity of permanent and effective communication with citizens and resolving their complaints in all ways, which are received through the unified government complaints system, social media, WhatsApp and websites, in addition to field follow-up and engagement with citizens, listening to their problems and working to solve them. In order to preserve the lives of citizens, the director of the electronic portal for the unified government complaints system in Sharkia responded to the complaint received via WhatsApp to the complaints system of the Council of Ministers, in which a citizen is harmed by the presence of a leaning palm tree in front of the Medina Mosque on the road leading to the Faculty of Veterinary Medicine and the Faculty of Agriculture in Zagazig Center and City, which poses a danger to the lives of citizens. Immediately, the director of the electronic portal contacted the presidency of the Zagazig Center and City to quickly resolve the complaint. Accordingly, the presidency of the Zagazig Center reported the formation of a committee from the competent authorities to inspect the area, where it was found that there was a palm tree infected with the (palm weevil) insect. This insect is a rapidly spreading insect pest. Immediately, the palm tree was removed, thus removing the causes of the complaint to preserve the lives of citizens. The residents expressed their happiness with the quick and immediate response to solve the problem and thanked the governor of Sharkia and the concerned authorities.