In implementation of the directives and instructions of Eng. Hazem El-Ashmouny, Governor of Al-Sharkia, on the necessity of permanent and effective communication with citizens and resolving their complaints in all ways, which are received through the unified government complaints system, social media, WhatsApp, and websites, in addition to field follow-up, interacting with citizens, listening to their problems, and working to solve them. To preserve the lives of citizens, the director of the electronic portal of the unified government complaints system in Sharkia responded to the complaint monitored via Facebook (face book) about the lack of lighting on Bahr Abu Al-Akhdar Road, Zagazig Center and City, which poses a threat to citizens and exposes them to danger daily. Immediately, the director of the electronic portal contacted the presidency of Zagazig Center and City to quickly resolve the complaint, and the presidency of the center immediately reported that upon receiving the complaint, the lighting officials at the center went to the place of the complaint and installed lamps in the poles and did what was necessary to preserve the lives and safety of citizens. The residents expressed their happiness for the quick and immediate response to solve the problem and thanked the governor and the concerned authorities