In implementation of the directives and instructions of Eng. Hazem Al-Ashmouny, Governor of Sharkia, on the necessity of permanent and effective communication with citizens and resolving their complaints in all ways, which are received through the unified government complaints system, social media, WhatsApp and websites, in addition to field follow-up and engagement with citizens, listening to their problems and working to solve them. In order to preserve the lives of citizens, the director of the electronic portal for the unified government complaints system in Sharkia responded to the complaint monitored via Facebook (face book) for the unified complaints system in Sharkia, in which citizens are harmed by the lack of lighting on Teraat Al-Adwy Street next to Faqus City Council, as the Faqus Ring Road has become connecting five local units, which poses a threat to citizens and exposes them to danger daily. Immediately, the director of the electronic portal contacted the presidency of Faqus Center and City to quickly resolve the complaint, and immediately the presidency of the district reported that upon receiving the complaint, the lighting officials at the center went to the place of the complaint and installed the lamps in the poles and did what was necessary to preserve the lives and safety of citizens. The residents expressed their happiness for the quick and immediate response to resolve the problem and thanked the governor of Sharkia and the concerned authorities.