In implementation of the directives and instructions of Eng. Hazem Al-Ashmouni, Governor of Al-Sharkia, on the necessity of permanent and effective communication with citizens and resolving their complaints in all ways, which are received through the unified government complaints system, social media, WhatsApp, and websites, in addition to field follow-up, interacting with citizens, listening to their problems, and working to solve them. In order to preserve the lives of citizens, the director of the electronic portal for the unified government complaints system in Sharkia responded to the complaint monitored via Facebook (face book) of the unified complaints system in Sharkia, in which citizens are harmed by the lack of electric bulbs in the lighting poles on the main street on Basha Mubarak and Police Complex Street, which represents a threat to citizens and exposes them to danger daily. . The director of the electronic portal immediately contacted the presidency of the center and city of Faqus to quickly resolve the complaint, and immediately the presidency of the center reported that as soon as the complaint was received, the lighting officials at the center went to the place in question, installed bulbs in the poles, and did what was necessary to preserve the lives and safety of the citizens. The residents expressed their happiness at the quick and immediate response to solve the problem and thanked the Governor of Al-Sharkia and the concerned authorities.