In implementation of the directives and instructions of Eng. Hazem Al-Ashmouni, Governor of Al-Sharkia, on the necessity of permanent and effective communication with citizens and resolving their complaints in all ways, which are received through the unified government complaints system, social media, WhatsApp, and websites, in addition to field follow-up, interacting with citizens, listening to their problems, and working to solve them. In order to preserve the lives of citizens, the director of the electronic portal for the unified government complaints system responded to the complaint monitored via Facebook (face book) of the unified complaints system , in which citizens are harmed by the lack of electric bulbs in the lighting poles in the Al-Sagha area behind the Society for the Preservation of the Holy Quran, which represents a threat to citizens and exposes them to danger on a daily basis. . The director of the electronic portal immediately contacted the leadership of the first district in Zagazig to quickly resolve the complaint, and the district leadership immediately reported that upon receiving the complaint, lighting officials in the district went to the place in question, installed bulbs in the poles, and did what was necessary to preserve the lives and safety of the citizens. The residents expressed their happiness at the quick and immediate response to solve the problem and thanked the Governor of Al-Sharkia and the concerned authorities.