In implementation of the directives and instructions of Prof. Dr. Mamdouh Ghorab, Governor of Sharkia, on the necessity of permanent and effective communication with citizens and resolving their complaints in all ways, which are received through the unified government complaints system, social media, WhatsApp, and websites, in addition to field follow-up, interacting with citizens, listening to their problems, and working to solve them. In order to preserve the lives of citizens, the director of the electronic portal for the unified government complaints system responded to the complaint monitored via Facebook, in which citizens in Elkobry Elgdid area are affected by the spread of garbage on top of the bridge, connecting the first and second neighborhoods of Zagazig, which greatly affects their daily lives ... Movement of citizensare threatened during traffic. The director of the electronic portal immediately contacted both the heads of the first and second districts in Zagazig to quickly resolve the complaint, and each of them immediately reported that upon receiving the complaint, sanitation officials went to the place in question, removed the accumulations of garbage, and did what was necessary to preserve the lives of the citizens. The residents expressed their happiness at the quick and immediate response to solve the problem and thanked the Governor of Al-Sharkia and the concerned authorities.