In implementation of the directives and instructions of Prof. Dr. Mamdouh Ghorab, Governor of Sharkia, on the necessity of permanent and effective communication with citizens and resolving their complaints in all ways, which are received through the unified government complaints system, social media, WhatsApp, and websites, in addition to field follow-up, interacting with citizens, listening to their problems, and working to solve them. In order to preserve the lives of citizens, the director of the electronic portal for the unified government complaints system responded to the complaint monitored via Facebook , in which the resident of Suleiman Atallah Suleiman Street in Al-Nahal Department of the Presidency of the First Zagazig District was affected by the presence of a dilapidated car that had been abandoned for more than 20 years in it. Garbage up to the roof of the car contains snakes and insects, harming passers-by , and greatly threatening their daily lives. The director of the electronic portal immediately contacted the leadership of the first district in Zagazig to quickly resolve the complaint, and the district leadership immediately reported that upon receiving the complaint, sanitation officials went to the place in question and removed the accumulations of garbage from the dilapidated car and did what was necessary to preserve the lives of citizens. Regarding the car, the Traffic Department was contacted. To raise it, as it is the authority responsible for that. The residents expressed their happiness at the quick and immediate response to solve the problem and thanked the Governor of Al-Sharkia and the concerned authorities.