In implementation of the directives and instructions of Prof. Dr. Mamdouh Ghorab, Al Sharkia Governor, on the necessity of permanent and effective communication with citizens and resolving their complaints in all ways, which are received through the unified government complaints system, social media, WhatsApp, and websites, in addition to field follow-up, engaging with citizens, listening to their problems, and working to solve them. The people of Al Mansheya, behind the agricultural school in Minya al-Qamh, called for help from the spread of garbage mounds, scavengers, and fires via the complaints system of the Council of Ministers via WhatsApp, which represents a threat to their lives, and helps in the spread of diseases and epidemics. ". In order to preserve the health and safety of citizens, the director of the electronic portal for the unified government complaints system contacted the leadership of the center and city of Minya al-Qamh, and reported that cleaning officials went to the place in question in the evening, and the area in question was completely removed, the accumulations of garbage were removed, and the necessary work was done immediately. The residents expressed their happiness for the quick and immediate response to solve the problem and thanked the governor and the concerned authorities.