In implementation of the directives and instructions of Prof. Dr. Mamdouh Ghorab, Governor of Al Sharkia, on the necessity of permanent and effective communication with citizens and resolving their complaints in all ways, which are received through the unified government complaints system, social media, WhatsApp, and websites, in addition to field follow-up, interacting with citizens, listening to their problems, and working to solve them. The director of the electronic portal for the unified government complaints system responded to the complaint received via WhatsApp from the complaints system of the Council of Ministers, in which the people of the village of Al-Qatawiya, of Abu Hammad, are being harmed by the presence of an electric pole that is about to fall at the entrance to the village, which threatens the lives of school students, whether by falling or by causing an electrical short. Immediately, the director of the electronic portal contacted the leadership of the center and city of Abu Hammad to quickly resolve the complaint. The inspection was carried out and the pole was reset and isolated in the lighting department headed by the center and the local unit in Al Qatawiya in order to preserve the security of citizens. The village people expressed their happiness for the quick and immediate response to solve the problem and thanked the governor and the concerned authorities.