In implementation of the directives and instructions of Prof. Dr. Mamdouh Ghorab, Governor of Al Sharkia, on the necessity of permanent and effective communication with citizens and resolving their complaints in all ways, which are received through the unified government complaints system, social media, and WhatsApp, in addition to field follow-up, engaging with citizens, listening to their problems, and working to solve them. The people of a second neighborhood, headed by a second neighborhood in Al Sharkia, called for help from the spread of piles of garbage, as one of the citizens, N.A.A., reported in his call for help to the “Your Voice is Heard” complaints service", they are suffering from the accumulation of garbage on Al-Huda Street behind the Public Prosecution Complex in front of the power station.” The new Hariya road, which represents a threat to their lives, and helps spread diseases and epidemics.” Immediately, the electronic portal for the unified government complaints system director contacted the leadership Zagazig and reported that cleaning officials had gone to the place in question, removed the accumulations of garbage, and done what was necessary to preserve the lives of citizens. The residents expressed their happiness for the quick and immediate response to solve the problem and thanked the governor and the concerned authorities.