In implementation of the directives and instructions of Prof. Dr. Mamdouh Ghorab, Governor of Sharkia, on the necessity of permanent and effective communication with citizens and resolving their complaints in all ways, which are received through the unified government complaints system, social media, WhatsApp, and websites, in addition to field follow-up, interacting with citizens, listening to their problems, and working to solve them. The director of the electronic portal for the unified government complaints system responded to the complaint received via WhatsApp from the complaints system of the Council of Ministers, in which the people of the village of Al-Suwerki, of center and city of Kafr Saqr, are affected by the lack of lighting lamps at the entrance to the electoral committee of the village, which hinders the movement of citizens from casting their votes at the electoral wedding, especially at night. The director of the electronic portal immediately contacted the leadership of the center and city of Kafr Saqr in Sharkia to quickly resolve the complaint. An on-site inspection was carried out and the electrical connections were examined. Accordingly, the searchlight was repaired and the necessary maintenance was carried out on the poles in order to preserve the security of the citizens. The village people expressed their happiness for the quick and immediate response to solve the problem and thanked the Governor of Al-Sharqiya and the concerned authorities.