In implementation of the directives and instructions of Prof. Dr. Mamdouh Ghorab, Governor of Sharkia, on the necessity of permanent and effective communication with citizens and resolving their complaints in all ways, which are received through the unified government complaints system, social media, WhatsApp, and websites, in addition to field follow-up, interacting with citizens, listening to their problems, and working to solve them. The director of the electronic portal for the unified government complaints system responded to the complaint received via WhatsApp from the complaints system of the Council of Ministers, in which the people of the village of Al-Kanana of Abu Hammad, are affected by the lack of lighting lamps in the main streets up to the entrance to the electoral committee, which hinders the movement of citizens from casting their votes at the electoral cermonoy, especially at night. Immediately, the director of the electronic portal contacted the leadership of the center and city of Abu Hammad to quickly resolve the complaint. An on-site inspection was carried out and the electrical connections were examined. Accordingly, the lights were repaired and the necessary maintenance was carried out on the poles, and the causes of the complaint were removed immediately. The villagers expressed their happiness for the quick and immediate response to solve the problem and thanked the governor and the concerned authorities. ​