In implementation of the directives and instructions of Prof. Dr. Mamdouh Ghorab, Governor of Sharkia, on the necessity of permanent and effective communication with citizens and resolving their complaints in all ways, which are received through the unified government complaints system, social media, WhatsApp, and websites, in addition to field follow-up, interacting with citizens, listening to their problems, and working to solve them. In order to preserve the safety of citizens, the director of the electronic portal for the unified government complaints system in responded to the complaint received via WhatsApp from the complaints system of the Council of Ministers, in which citizens residing on Muhammad Al-Gharbawi Street, branching from Tariq Bin Ziyad, headed by the second district of Zagazig, were harmed by the large occupancy of one of the cafes and its encroachment on the main road, which obstructs movement of traffic of pedestrians and cars. . The director of the electronic portal immediately contacted the Presidency of the Second Zagazig District to quickly resolve the complaint and take the necessary measures. Immediately, the Presidency of the District, in conjunction with the Neighborhood Occupancy Department and the Facilities Police, launched a campaign to raise the occupancy of the café on Muhammad Al-Gharbawi Street and achieve discipline in the street, emphasizing the intensification of campaigns to address occupancy and control violations with periodic follow-up. To prevent it from returning again and to take all legal measures against violators. The residents expressed their happiness for the quick and immediate response to solve the problem and thanked the Governor of Sharqia and the authorities