Engineer Hazem El-Ashmouni, Governor of Al-Sharkia, affirmed that the Unified Government Complaints System is one of the effective mechanisms for implementing the directives of His Excellency President Abdel Fattah El-Sisi to enhance communication with the citizens, listen to their demands and complaints and find appropriate solutions with utmost seriousness and accuracy.
Key indicators for the complaints system during July:
· Responding to (2,141) complaints and requests submitted by citizens, achieving a completion rate of (96%).
· Immediate handling of (40) complaints received through the "Your Voice Is Heard" initiative, launched by the Ministry of Local Development under the auspices of Dr. Mostafa Madbouly, Prime Minister, achieving a 100% completion rate.
· Continued follow-up on (98) complaints in coordination with the relevant authorities.